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Better Customer Service

H20 Irrigation has grown tremendously over the years, adding landscape lighting installations and designs to their landscape irrigation services. With such growth, come complications and struggles.   

As H20 grew, so did scheduling, billing and other daily tasks that required tons of paperwork.   This became a problem and thus the company made the decision to integrate HindSite in April of 2013.

Before HindSite, the company used Google for scheduling but found that they needed something with more detail for other aspects of the company as well. 

Daina Swiatek, Office Manager of H20 and sister-company Duxbury Gardeners, which also uses HindSite, has been with the company a little over a year now.  Daina spoke about their company’s challenges and how HindSite has been used to overcome them. 

Contracts Sent in 1 Day, Instead of 2 Weeks

Better Communication and Accountability

Greatly Simplified Billing

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ABOUT H2O IRRIGATION

H20 Irrigation is an East-coast based company that started11 years ago.  The company is a family business, owned by Duxbury Gardeners owner Jay Desmarais and operated by Kyle Desmarais.  

They service over 2,000 customers in the New England region and pride themselves on great customer service and staying ahead of green trends. H20’s services include both residential and commercial properties along with golf courses and municipalities. 

 


“It used to take us almost 2 weeks to get our contracts out to our customers, with HindSite it takes about a day
.”
-Daina Swiatek, Office Manager, H2O Irrigation 

 


The Challenge

Because H20 is committed to the best customer service, they wanted to find a way to get contracts and bills out as soon as possible, to better serve their customers.   Billing and scheduling seemed to be going slower and causing more headaches than ever and something had to be done.   With all this paperwork, the first thought was to start using software to streamline all of the daily tasks and do away with the mounds of paperwork they had to deal with.  



“The technicians love how easy it is to use a tablet and check off any products they use.” 

-Daina Swiatek, Office Manager, H2O Irrigation 


Finding the Solution

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After starting with HindSite, they found that the slow processes and hefty paperwork were more than taken care of.

Daina explained how implementing HindSite has drastically changed the rate at which she completes tasks like scheduling and billing. “It used to take us almost 2 weeks to get our contracts out to our customers, with HindSite it takes about a day.” 

“I love the way HindSite does billing, the time and effort it takes now is not even close to what it was before.” 

Using HindSite came with some unexpected benefits as well, like accountability for field workers and ease of access for the technicians themselves. 

“The Technicians love how easy it is to use a tablet and check off any products they use.”

 Daina, being an office manager, found that communication and accountability was put back in place after implementing HindSite as well.

 “I love the tracking feature of HindSite, being able to track techs and keep everyone on one communication level has made everything so much easier.”

Now that the paperwork has disappeared, and H20’s customers are happy with the rate of service,  Daina is learning new features of HindSite to use it in a way that will most benefit the company and HindSite’s support team is helping her out along the way.

“The support we get from HindSite is FANTASTIC!  I’m learning something new almost every day.” 


"The support we get from HindSite is FANTASTIC!  I’m learning something new almost every day."

-Daina Swiatek, Office Manager, H2O Irrigation